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Reference Guide

911 Behavioral Health Call Transfers to 988

What You Need to Know

  • Starting October 2022, transfer 911 calls specifically about behavioral health (mental health/ suicidal thoughts/ substance use/ developmental disability) to Prince George’s County’s 988.

  • 988 will offer mental health support via phone or in-person through Mobile Response Teams.

  • If a call involves the potential for immediate harm (e.g., weapons, threats, injuries), LE and/or Fire/EMS will respond first.

  • If situations evolve or escalate, Mobile Response Teams will occasionally request LE and/or Fire/EMS support in the field.

  • For low-acuity crises, refer people and family to call 988 or (301) 864-7130 (if they have an out of state area code).

  • For on-scene behavioral health support or to debrief a case with a mobile crisis supervisor, call directly: (301) 429-2185.

  • To discuss a live case and skip the 988 queue, call directly: (301) 306-0440.

For Public Use

  • Life-threatening emergencies: 911

  • Behavioral health crisis support: 988

  • Provide feedback to 988: (301) 792-9659

  • Provide feedback to Mobile Response Teams: customerservice@imindhealth.net

  • To place a public complaint, call the Local Behavioral Health Authority: (301) 856-9500

Sharing Scenes with
Mobile Response Teams

Ways in which scenes may become shared:

  • LE/Fire/EMS may request Mobile Response Team assistance on a scene by phone at (301) 429-2185.

  • Mobile Response Teams may request LE/Fire/EMS assistance by radio, including “urgent police backup” (Priority 0), “routine police backup,” or “EMS.”

  • Police do not have to clear scenes for EMS when Mobile Response Teams is already on the scene and declares the scene safe.

How to share a scene:

  • Mobile Response Teams will always have at least two staff on scene. One can step aside with other responders to jointly plan.

  • LE always has command over safety issues.

  • EMS always has command over physical health issues.

  • If Mobile Response Teams asks LE/EMS to stand at a distance from an active scene, unless there’s an immediate safety or physical health concern, they should respect that request.

Leaving a scene to Mobile Response Teams:

  • LE/Fire/EMS are authorized to leave a scene after both parties agree that the Mobile Response Teams can handle it alone.

Emergency Petitions:

  • Mobile Response Teams aims for the lowest level of coercion as safely as possible. All attempts will be made to stabilize someone in place rather than use involuntary committal, unless criteria is clearly met (e.g., danger to the life or safety of themselves or others).

Mobile Response Teams can lawfully complete Emergency Petitions (EPS) form CC-DC-014 by MD state law:

  • Mobile Response Teams may radio for LE or EMS transport for an EPS case. The licensed clinician (credentials displayed) should explain the situation. LE/EMS should not routinely question the judgment of the Mobile Response Teams clinician, nor require the patient to repeat their story.

Mobile Response Teams cannot lawfully transport Emergency Petitions (EPS) by MD state law:

  • With a co-presenting health concern, EMS will transport

  • If other health concerns are not present, LE transports to the hospital or crisis center.

Mobile Response Teams should be informed of the destination of the transport. They do not need to accompany the transport, but must be phone-available for any hospital questions. Mobile Response Teams may transport voluntary committals.